'one' Unmitigated Disaster

Finally got back to Ipswich around 22:35, via a two hour wait at Stansted airport amongst a poorly marshalled baying mob of commuters and weekend passengers. The police were there and one guy from one. None of them had megaphones, the crowd were jostling and three coaches came, filled up and went before I could board one. There was no order of priority, just a bun-fight. I filmed the chaos and have uploaded it (QuickTime 3GP and not great quality). A full four and a half hours after I set off, for the second time this week. I thought Wednesday's lack of information was bad but this complete and utter ineptitude and lack of on-the-ground presence from staff was inexcusable.

:: EveningStar have first online reports.

Technorati Tags: + delay + train + customer service

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