Dominic Booth Is Sorry, And He's Cross With Network Rail
Dominic Booth is one railway's managing director and he is failing at his job. In my opinion. As his message today proves. In it he apologises for the debacles of last week and points the finger of blame squarely at Network Rail. However, he simply cannot grasp the scale of disorganisation at Stansted airport on Friday night. He should have been there, he should have experienced it himself and he should be man enough to speak directly to us passengers and determine what went wrong. His hollow statement where he indicated he'd 'review' proceedings is a groundless as the claim by his staff on Friday evening that 20 buses had been ordered to transport us and it is as flimsy as his staff's whimsical voices above the baying mob of disgruntled fare-paying passengers left stranded in a car park.
The experiences continue to prove that one don't think about their customer image - take a look at this screen grab of their site today for example. On the one hand there are no problems ("A Good Service Is Operating On All Routes"), on the other hand there are seven ("There are currently 7 line and service reports").
It's so bad it's almost laughable.
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