More usable web pages: Sticky content and customer-centric design

Andrew Henning from redweb sent me this 1837online and, more recently their wonderfully accessible and usable site for UK Clinical Research, you could do a lot worse than give Andrew’s wise words a look.

In the theme of accessibility and usability being mutually exclusive,
Jakob's recent Alertbox is a short bleat about how making things disability-compliant does not mean they're particularly usable. And, by implication, a site that is usable might not be (universally accessible).

Bought these three books recently and am ploughing through them...

:: Emotional Design, Donald Norman
A follow-up of sorts to his seminal
The Psychology of Everyday Things. I saw the review of this on the UX Web Magazine and just knew I had to read it. It made me think which other Usability tomes I've neglected, so I ordered ...

:: Don't Make Me Think: A Common Sense Approach To Web Usability 2nd Edition, Steve Krug
Criminally for someone who talks about this stuff I've never owned this book, just referred to it. It's now in my arsenal and revisiting its themes has been like meeting up with an old friend for a tall Americano and a bluberry muffin in Satrbucks. He's just so, right.

:: Defensive Design For The Web, Matthew Linderman and Jason Fried
An absolutely crucial read for me at the moment as I work on (re)developing online forms and the user experience thereof. Should tie-in nicely with the other two.

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